Anonymous
map-marker Douglasville, Georgia

*** company

If you are out there please pay attention! DO NOT DO BUSINESS WITH TIDEWATER, period! I paid the clowns off on July 22, 2021. I over paid and i was expecting the clowns to send me a check. I found out today, i was suppose to call them and ask for the over payment money. Never heard of such shi-- in my life.
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User's recommendation: Don't mess with Tidewater, PERIOD!

Anonymous

Worst Company Ever - Incompetent, Liars and Deceitful - No Compassion

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We all need to get a lawsuit against them - Tidewater Finance. Something just does not sound right that everyone has these same issues...

They do not have good business practices. I am like the other person above. I can't even rate them. I wish there was a negative rating.

They do not deserve any stars. They have incompetent people working for them. A lot of people are complaining about this company. Everybody can't be wrong.

You are exactly right! Same thing happening to me. Very misleading and don't care about the consumer. They are greedy and this company Tidewater Finance should go out of business!!!

This company is a SCAM!

I have a discrepancy on my account where they are adding interest to my account because they said that I was in default. I am only late for January, 2021 payment. They are ridiculous!!!! There is so much more that everyone has mention above has happened to me.

Interest/Finance Charges just appeared while I was still under the promotional period.

I am reporting them to BBB, Attorney General and any other company that need to research them. I suggest that everyone does the same.

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April N Bgg

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Verified Reviewer

Final payment

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Made what was to be my last payment. They never sent my final statement. I call and ask when I was going to receive title and the rep tells me I owe another payment. Wait! What?? I paid my last payment! She says I didn't call for a payoff. No because the last payment was my payoff. So I pay for 5 years and now you want a extra payment?? Seriously?? Wtf!
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Pros:
  • Are liers
  • Aweful
Cons:
  • Worst experiences i ever had to deal with never coming back
  • Not helpful

Preferred solution: Let the company propose a solution

User's recommendation: Stay away

Anonymous

Sick of this horrible company

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Got coronavirus can't make a payment I'm sick and threatened cause your behind a month company is trash
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Loss:
$5000

User's recommendation: Don't make my mistake don't finance w company no matter how desperate you are

Sandra H Ayg

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Verified Reviewer

The customer service is horrible very unfriendly

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Very unprofessional attitudes your agents do not seem to be able to communicate with the public on a professional level They act as thou they hate there jobs and hate people they act like the hated the fact that you even called them I will never use this company again and I will make sure not to give you guys a reference in the future
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Preferred solution: Apology

User's recommendation: will be 0 will not use this company again!

Anonymous

Swindled

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Worst purchase ever. Purchased furniture from Rooms to Go in Montgomery, AL. Purchased furniture during a promotional offer which I was told it was 0% interest for 6 months by the sales representative &;;;;;;;; management, when actually it was 0% Interest deferred for 6 months. Which I found out after trying to pay the amount in full that is listed on my account online that they charge the interest up front if you dont pay it off in the 6 months time frame. They switched the statements after sending me an initial statement stating the terms the Representative who sold me the furniture stated. I recommend please read the fine fine very small print. They hit me for over $600 in interest and I was only one month off from paying the full amount. I called the customer service line and with the supervisor on 3 way from the store so they could here the deceptive tactics they used to swindle me out of my money. I wouldnt have agreed to the contract knowing the interest was 34.99% after the 0 for 6 months no interest as I was told in the first place. This company takes advantage of those who have fair credit and in need of furniture. This company not only did that, but in the mist of the epidemic that has hit our country unexpectedly doesnt care about still putting hard earnest working consumers in further debt. Debt that is more than half of the original amount financed. I recommend reading the fine print! They are non-negotiable and greedy! I asked the representative what the company was doing for those in the mist of the epidemic and she told me that they were only deferring the payments for this month putting it on the back end and still charging compound interest on top of the deferred interest which was the 6 months interest plus monthly still outside of the promotion offer. It wasnt a deal it was a scam! I was so disgusted with the tactics used being a sales representative myself. I believe in giving people the information and allowing them to choose so there want be any remorse. I feel sorry for those who currently are still financing with this company or even planning on purchasing from Rooms to Go in the future. They discriminate with interest rates and trap you into compound interest contracts. There is no deal or empathy for the consumer. I wish I wouldve researched the finance company ahead of time. I would never ever recommend this finance company or rooms to go to anyone. STAY AWAY FROM ROOMS TO GO & ESPECIALLY TIDEWATER FINANCE!
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Loss:
$600
Pros:
  • Aweful
  • Are liers
Cons:
  • Customer services
  • Not helpful
  • Worst

Preferred solution: Price reduction

2 comments
Guest

You are exactly right! Same thing happening to me.

Very misleading and don't care about the consumer.

They are greedy and this company Tidewater Finance should go out of business!!! The are a SCAM!

Guest

Did same to me SCAM stay away worse company

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Anonymous
map-marker Oak Lawn, Illinois

Horrible Service

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I bought a car the dealership told me that i would be finance under another company whole time it was tidewater. They are horrible i would never recommend them to anyone AT ALL. It started off when they tried to verify my place of resident and told me i didnt live where i said i did. Im sorry how did you come up with that conclusion? Just like you work during business hours so do i genius. Did you really think i was going to be at home at 2pm on a Wednesday?????? Then i was going through a rough time financially so i asked could that month payment be put on the back of the loan the lady told me no and that i have a 10 day grace period. If i dont have it now what makes you think Im going to have it in 10 days. Overall i just wish i can get away from them.
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Sheila M Cux

Never use Tidewater they are crooks.

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My sister bought a car from you guys and 10 years plus you are garnishing her check not cool. I would never do business with you. The car was repossessed also. CROOKS.
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Thomas B Ldl

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Verified Reviewer

Beware

To make a long story short, I was having my wages garnished (my fault I admit that), but I have since paid it off, and yet the garnishment continues. You can't reach anyone to discuss this, when they do they refer you to their attorneys who tell me they can continue to garnish me indefinitely. Not sure what to do.
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Loss:
$368
Cons:
  • False information given bad service greedy and shadey
  • Customer service
Reason of review:
A paid off garnishment that is still being collected on.

Preferred solution: I just want the garnishment to stop. I paid this debt off, went as far as to sell my 401K so I could pay off the balance, which was $679.00. Please I paid this off, just stop the garnishment.

1 comment
Guest

Sue them, they can not continue garnishing your wages if you have finished paying the account. Don't try to contact them contact a lawyer and sue the *** out of the crooks.

Kathy P Ixx

NIGHTMARE

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Made a purchase from Rooms To Go. The credit terms were one year of interest free payments on a $3,000 purchase. After 6 months. Tidewater added on the unpaid interest to my account. When i called they argued that these were not the terms. I sent them a copy of my paperwork and they claim they never received it. I have paid for the merchandise AND some of the interest added on, but refuse to pay anymore to this scam.
View full review
Loss:
$400
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

1 comment
Guest

I need we all need to get a lawsuit against them. A lot of people are complaining about this company.

Everybody can't be wrong. You are exactly right! Same thing happening to me. Very misleading and don't care about the consumer.

They are greedy and this company Tidewater Finance should go out of business!!! The are a SCAM!

Anonymous
map-marker Hopewell, Virginia

Awful!!!!!

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I bought some furniture from Rooms to go. The total cost was 1800.00 I was told. I have paid for this furniture and they are now saying there was a balance of 324.00 and they know put a garnishment on me for 3,334.00 when supposedly I still owe them 324.00. What can I do
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Anonymous
map-marker Pittsburgh, Pennsylvania

Deferrment

I needed to take advantage of the deferment program that they advertise on their website for people who have things happen that cause you to get behind. I had a long domestic issue in which I had to relocate and miss time from work for court appearances, etc. These people got very personal and wanted exact dates of things and the questions were just absurd that they say they needed to ask just to defer a stupid car payment. It isn't a rocket. It is a car. And I am just insulted because I told this person the answers, who kept saying that she can't hear me and to repeat. I am at work and they literally made me scream it loud enough for other people to hear my personal business and then commented that they need to know the personal business in order to get a deferment approval. That is ridiculous and I will be refinancing or trading in as soon as I can.
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Roshawn L Koc
map-marker Lansing, Michigan

This is the worst company I've every dealt with

I have paid these bums over $30,000 for a vehicle that was only worth $17,000. I still owe ($4000 which I don't understand) and offered them a settlement of $2000 and have my account state paid in full. They would not accept my settlement. IF YOU NEED A CAR JUST CATCH THE BUS IF YOU HAVE TO GO THROUGH THEM.
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Reason of review:
Poor customer service

Preferred solution: Accept my offer and close the account as PAID IN FULL

1 comment
Eilene Yyo

I am going through the same thing right now, my last payment was this past August and now they told me I own $4000, I ask to speak to a manager/sup. but they where somehow unavailable and kept me on hold and still haven't got a straight answer, on where the $4,000 came from.

Did you still have to pay? Need some advice

Anonymous

Scandalous and Need to be put out of business

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My husband and I bought a bed from Rooms To Go and without telling us they went through Tidewater Finance Company to get us the bed. It was only after we received the first bill that we realized we were not paying Rooms To Go but a third party and by then it was too late. Then in 2017 after making payments faithfully for over a year, my husband changed jobs and we could no longer afford the bed. I contacted Rooms To Go to have them come pick up the bed and was told I would have to contact Tidewater to have them make the pick up arrangements with Rooms To Go, however when I contacted Tidewater I was very rudely told that they do not repossess property, that we would either make the payments or face the consequences. Since then I have contacted them on many occasions and attempted to work out alternatives and they flat out told me they didn't want the property they wanted the money. Then about two months after not sending a payment they began calling me two and three times a day harassing me, so I blocked their number. In December of 2018 they contacted my husband's former employer for verification of employment, and that was more than a year and a half after he had changed jobs. His former employer called and informed him that Tidewater called them, so then I called them and tried once again to work something out, but like every other time I had talked to them the lady was very rude and point blank said they wanted the money and would not take the property back and were not willing to provide other options. Now they have served us with papers suing us for way more than they deserve. Please do not do business with them, you will regret it. They are predatory lenders as well as secretive lenders, they will grant you credit as a third party and you will not know it till you get your first bill. I fully believe they need to be shut down.
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2 comments
Guest

I have had the most unhappy problematic 2years having to deal with Tidewater finance company. I don’t care to be threatened, and that’s just what they do.

Talk crap to me and they got it right back. WORST FINANCE COMPANY THEY NEED TO BE SHUT DOWN!

Guest
reply icon Replying to comment of Guest-1708438

I agree with you 100%, never had these issues before with other company. I tried to change my payment date because Social security check come in much late then date that was given I was told by Exclusive furniture they would handle it well there is a late payment every month.

The only way I could fix the problem is Pay the furniture and leave late charges to them. OH YES I KNOW WHAT TO DO.

NEVER WILL I USE EXCCLUSIVE furniture neither TIDEWATER FINANCE COMP. THEY COME FROM THE PITTS OF ***

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Jeffery J Pbw
map-marker Federal Way, Washington

This company needs to be shut down

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Financed my mattress through them. On my final bill I paid 10 days in advance.

Then the next month I get a bill for an additional 300$. Called and was patched to a supervisor to be told yes it’s a mistake and he will escalate the issue. 2 weeks later I get angry emails that I haven’t paid the bill. I called and asked to speak to a supervisor was told no cause I didn’t need one.

I just needed to pay my bill.

I said no I was working with one who said he would handle my account. He then said he’s hanging up for quality control.

If I could give no stars I would

View full review
Loss:
$300
Pros:
  • Are liers
  • Aweful
Cons:
  • False information given bad service greedy and shadey
  • Not helpful
  • Worst company i have ever dealed with
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I need we all need to get a lawsuit against them - Tidewater Finance. They have incompetent people working for them.

A lot of people are complaining about this company. Everybody can't be wrong. You are exactly right! Same thing happening to me.

Very misleading and don't care about the consumer. They are greedy and this company Tidewater Finance should go out of business!!! They are a SCAM! I have a discrepancy on my account where they are adding interest to my account because they said that I was in default.

I am only late for January, 2021 payment. They are ridiculous!!!!

Anonymous

Thieves

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Verbal promises that are not backed up. Susery late charges. I will never ok financial help from these rude crooks!
View full review
Cons:
  • False information given bad service greedy and shadey
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

About

Related Companies

Tidewater Motor Credit, Tidewater Credit Services

Summary

Tidewater Finance Company is a privately held organization which specializes in subprime lending. It was founded in 1992. The company headquarters is based in Virginia Beach, Virginia, USA. There are two main divisions: Tidewater Motor Credit and Tidewater Credit Services. They offer indirect retail financing. Customers can use it for consumer purchases including home water treatment systems, heating/air conditioning replacement units, floor coverings, furniture, and many other home improvements. The company can also provide auto financing. Tidewater Finance Company cooperates with more than 1,000 automobile dealers across the United States. The company has different loan programs. They are first-time buyer, no point no fee, home equity fixed, imperfect credit, and balloon mortgages.

Tidewater Finance Company reviews and complaints

Tidewater Finance Company is ranked 884 out of 3936 in Financial Services category

Area Served

USA

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