I had the misfortune of having a small loan with this company. While I did fall behind on some of my payments, I paid off the account when they offered me a settlement.
Or at least I thought I did. I placed the payment and they sent a receipt, however, they claim that the payment was declined. I had substantial funds to cover the amount, and no such transaction ever hit my account. This leads me to believe that they entered the card information wrong.
After a few months of not hearing anything from the company, and not realizing that the payment had not been processed, I received a summons to court. Tidewater was suing me for the original balance. I attempted to negotiate with them, for the original settlement offer and they refused. I am paying off the full total amount along with lawyer and court fees.
I fully believe that they neglected to place the settlement payment on purpose with the intent of collecting the full amount. I will never do business with Tidewater again and will be hesitant from doing business with any company that uses them as a financial institution.
Product or Service Mentioned: Tidewater Finance Company Loan.
Reason of review: Problems with payment.